Home Health Intake/Scheduling Coordinator - Walnut Creek

The role

The Scheduling Intake Coordinator will maintain and coordinate schedules for home health services. This role involves assisting with intake, processing referral information, and communicating schedule updates to clinicians, patients, and supervisors.

What you will do

• Maintain and coordinate schedules for home health services
• Assist with intake and process incoming referral information
• Ensure cases are assigned and staffed within established timeframes
• Communicate schedule updates to clinicians, patients, supervisors, and referral sources
• Manage high call volumes with professionalism and a pleasant demeanor
• Respond to urgent or emergency scheduling needs
• Provide direction to field staff as needed to ensure appropriate patient coverage
• Report scheduling changes and client concerns to supervisors
• Verify time records against schedules
• Follow up on scheduling issues reported by on-call staff

Required qualifications

• 1 year Home Health experience required
• Previous scheduling or intake experience (home health required)
• Detail oriented with excellent verbal, written, and interpersonal communication skills
• Friendly, professional phone presence and comfortable handling high call volume
• Strong organizational and time-management skills
• Ability to prioritize and multitask in a fast-paced environment
• Strong computer proficiency
• Ability to work independently with minimal supervision
• Willingness to work occasional weekends and holidays as required

Nice to have

• Knowledge of medical terminology preferred

Benefits

• Medical, dental, vision, life insurance
• 401(k) with match
• Paid Time Off (up to 10 days)

About the company

Health Link Home Health and Hospice is a provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades.