IT Director, Infrastructure and Operations

The role

The IT Director, Infrastructure and Operations provides strategic, operational, and architectural leadership across Systems Engineering, Enterprise Networking, and End User Services. You will own the corporate infrastructure roadmap and vendor ecosystem while partnering with InfoSec, Quality, and Clinical Operations leadership.

What you will do

• Lead, mentor, and grow team leads across Systems Engineering, Enterprise Networking, and End User Services.
• Own the multi-year infrastructure roadmap, long-range capacity planning, and project portfolio.
• Maintain executive accountability for high-availability computing environments and validated endpoints.
• Direct enterprise network operations across corporate offices, colos, and remote workers.
• Oversee tiered service desk operations, AV/collaboration technology, and automated lifecycle management.
• Drive the adoption of AI and automation across support and operations.
• Ensure continuous audit readiness for IT controls under SOC 2, HITRUST, SOX ITGC, HIPAA and QMS change control.
• Own enterprise disaster recovery and ransomware recovery programs.
• Manage the infrastructure budgeting process, cost forecasting, enterprise licensing strategies, and vendor contract negotiations.
• Govern the asset management system of record and partner with Facilities for office infrastructure needs.

Required qualifications

• 12+ years in IT infrastructure and operations
• 5+ years managing multi-disciplinary engineering and support teams through managers or team leads
• Proven background overseeing hybrid infrastructure, hyperconverged platforms (e.g., Nutanix), public cloud environments, enterprise storage, and resilient backup systems
• Strong grasp of enterprise routing, switching, wireless, SD-WAN, and modern Zero Trust/SASE architectures
• Experience overseeing fleet management for mixed Mac and Windows environments (e.g., Entra ID, hybrid AD, Intune, Jamf, Automox)
• Demonstrated success running ITIL-aligned service delivery, major incident command, root-cause reviews, and implementing AI/automation
• Demonstrated experience managing infrastructure budgets, vendor renewals, and multi-site project portfolios
• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience

Nice to have

• Direct experience in medical device, life sciences, or FDA-regulated environments supporting validated systems, GxP procedures, and computer systems validation
• Experience overseeing modern directory architectures, and unified endpoint management across mixed macOS and Windows fleets
• Relevant professional certifications (e.g., AWS/Azure Solutions Architect, CCNP, CISM, ITIL)

About the company

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease using cutting-edge technology. It is a publicly traded company (HTFL) that provides an AI-driven, non-invasive cardiac test.