Veterinary Receptionist

The role

Care Coordinators manage client schedules and document pet interactions. They provide information about veterinary services, grooming, daycare, boarding, and retail offerings.

What you will do

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Required qualifications

• Warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• Commitment to cleanliness, collaboration, and adaptability.

Nice to have

• Fear Free and HABRI certification (or a desire to become certified).

Benefits

• Competitive pay and opportunities for advancement.
• Work in a state-of-the-art facility.
• Flexible scheduling.
• Generous paid time off.
• Company-paid holiday schedule.
• Team Pet Care Discounts.
• Health, Dental, and Vision insurance.
• 401K retirement savings.

About the company

Heart + Paw offers full-service veterinary centers that are reimagining pet care. They are committed to creating a supportive and collaborative environment where all team members can reach their full potential.