Senior Insights Manager

The role

You will lead upstream discovery research to uncover unmet customer needs and opportunities for products and services. You will design and run concept testing and use quantitative and qualitative methods to shape product positioning and commercial decisions.

What you will do

• Lead upstream discovery research including workshops, ethnography, and opportunity mapping
• Run horizon scanning and foresight to spot emerging trends
• Design and run concept testing and willingness-to-pay testing
• Generate insights to shape product positioning and marketing decisions
• Link consumer feedback with commercial data and analytics
• Partner with senior Physical Product and Customer Value leaders
• Communicate and influence senior stakeholders across the business
• Analyse post-launch performance and feed learnings into the roadmap cycle
• Work with Business Analytics and UXR to triangulate research with data
• Manage vendors, panels, and fieldwork

Required qualifications

• 7+ years in consumer, customer or proposition insight
• Experience in-house in a D2C, subscription or physical + digital business
• Owns research end to end including advanced quant and qual methods
• Evidence that research shaped real launch decisions
• Ability to build commercial cases alongside customer cases
• Proactive in surfacing opportunities through horizon scanning or social listening
• Ability to turn findings into clear stories for senior non-research stakeholders
• Comfortable with ambiguity

Nice to have

• Ideally in-house in a D2C, subscription or physical + digital business

Benefits

• Generous equity allocations with significant upside potential
• Annual leave allowance alongside public holidays
• Private health insurance, along with pre-existing condition, dental, and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work scheme
• Electric car scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Annual home working and L&D allowance
• Free Headspace subscription
• Employee assistance programme
• Discounted gym memberships

About the company

HeliosX is a healthcare platform that provides access to treatments through brands like MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. The company operates across four international markets and focuses on vertical integration.