(Senior) Director UX, Operations

The role

This role leads UX for the Operations organisation, bridging technology with physical fulfilment, procurement, quality assurance and supply chain. You will own UX strategy across menu planning, fulfillment, an internal operations-research platform, and the technology backbone for warehouses and production sites.

What you will do

• UX strategy and quality across menu planning, fulfillment, operations-research platform, and technology backbone
• Continued build-out of an AI-native design practice
• Service design for internal-facing tools for operators, planners and analysts
• Talent leadership for a distributed team including hiring and career development
• Partnering with senior Product and Engineering leaders at the Operations leadership table

Required qualifications

• 10+ years in UX/product design
• Several years leading design for complex, operational, or B2B/enterprise-grade systems
• Track record of shifting a design function from reactive delivery to strategic, AI-native practice
• Experience building or scaling design systems/platforms that other teams adopt
• Comfort operating at the intersection of design, product and engineering
• Strong stakeholder management

Nice to have

• Supply chain, logistics, marketplace operations, or similar domains

Benefits

• HelloFresh- subsidized Pension Scheme
• Berlin relocation support
• Hybrid working model
• Exclusive discounts on weekly HelloFresh box
• Office meals
• German language learning budget
• Access to the HelloFresh Academy
• Mental health support
• Transportation perks
• Working-parent-friendly benefits
• 24/7 gym access
• Wellbeing platforms like Headspace and Spill

About the company

HelloFresh is a fast-growing tech powerhouse. The company is reorganising UX to work AI-native.