Associate Director of IT Operations

The role

You will lead the evolution of the APAC IT team into a globally integrated IT operations hub. You will shape and execute regional strategy across multiple entities and act as a trusted advisor to senior executives.

What you will do

• Shape and execute the APAC IT strategy across all entities
• Guide a distributed team across Australia, New Zealand, and the Philippines
• Transform a service-desk model into a specialized IT Operations framework
• Serve as the trusted IT advisor to APAC business leadership
• Govern regional performance using Jira Service Management insights
• Lead by example with AI tools and embed AI-driven workflows
• Maximize regional ROI through vendor negotiations and tooling consolidation

Required qualifications

• Proven ability to manage across major time-zone gaps using clear written communication
• Experience at the Associate Director level or equivalent
• Direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC
• Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment
• Track record of advising C-suite stakeholders
• Expertise in leading cross-cultural teams across borders
• Practical experience integrating AI tools into personal workflows and embedding AI-driven practices within a team
• Skilled in cost optimization via vendor negotiations and tool consolidation

Nice to have

• Familiarity with cybersecurity frameworks
• Familiarity with BPO regulatory environments

Benefits

• Flexible working arrangements
• Egoless environment
• Constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development
• Diverse and vibrant international environment
• 70% off HelloFresh
• 40% off Youfoodz

Before you apply

• You must have the right to work full-time in Australia/New Zealand

About the company

HelloFresh is a leading global food technology company with offices in 18 countries.