Senior Service Designer, Food Systems & Fulfillment (f/m/x)

The role

You will use research and service design expertise to shape visions for product and process improvements. You will map current processes and design optimized workflows for the Food Systems alliance to improve supply chain management.

What you will do

• Conduct and lead strategic Definition Sprints to uncover user needs and validate hypotheses.
• Map current AS-IS enterprise processes and design optimized TO-BE processes.
• Partner and inspire other enterprise designers in service design and prototyping.
• Understand user journeys and workflows of Recipe Developers, Menu Planners, and Buyers.
• Develop and align design concepts and prototypes with the Enterprise Design System.
• Form collaborative partnerships with POs, engineers, and researchers.
• Mentor and coach designers in creating user experiences.
• Create UX/UI flows and experiences for complex enterprise problems.
• Facilitate clear communication across teams using structured storytelling methods.

Required qualifications

• 4+ years of product design experience, particularly within enterprise or B2B contexts.
• Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Additional experience leading projects, mentoring, or directly managing design team members.
• A portfolio demonstrating impactful, user-centered enterprise experiences and a high level of craft.
• Expertise in visual design, interaction design, UX writing, and UI design.
• Mastery of Figma and familiarity with relevant prototyping and service design tools.
• Excellent communication skills in English.

Benefits

• HelloFresh- subsidized Pension Scheme
• Berlin relocation support
• Hybrid working model
• Exclusive discounts on your weekly HelloFresh box and office meals
• German language learning budget
• Access to the HelloFresh Academy
• Mental health support
• Transportation perks
• Working-parent-friendly benefits
• 24/7 gym access
• Wellbeing platforms like Headspace and Spill
• Sabbatical leave options

About the company

The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life. HelloFresh is one of Europe's fastest-growing tech powerhouses.