Senior Service Designer, Food Systems & Fulfillment

The role

The Senior Service Designer will shape visions for product and process improvements within the Food Systems Alliance. You will use research and service design to map workflows and design scalable solutions for the supply chain ecosystem.

What you will do

• Conduct strategic Definition Sprints to uncover user needs and validate hypotheses.
• Map current AS-IS enterprise processes and design optimized TO-BE workflows.
• Provide technical guidance and support to other enterprise designers.
• Analyze user journeys and workflows for Recipe Developers, Menu Planners, and Buyers.
• Develop and align design concepts and prototypes with the Enterprise Design System.
• Establish collaborative partnerships with Product Leads, engineers, and researchers.
• Provide technical support and guidance to designers.
• Create UX/UI flows and experiences for complex enterprise problems.
• Facilitate clear communication across teams using structured storytelling.

Required qualifications

• 4+ years of product design experience, particularly within enterprise or B2B contexts.
• Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
• Experience leading design projects, providing technical guidance, and driving quality standards across cross-functional project teams.
• A portfolio demonstrating impactful enterprise experiences and high craft execution.
• Expertise in visual design, interaction design, UX writing, and UI design.
• Mastery of Figma.
• Familiarity with relevant prototyping and service design tools.
• Excellent communication skills in English.

Benefits

• Global collaboration with experienced engineers and product partners.
• Build and operate modern systems at global scale.
• Technical, Product, and Design leadership opportunities.
• End-to-end development and delivery.
• Access to workspace at Warsaw Centre Point.
• Modern facilities including showers, breakout zones, outdoor space, and cycle parking.
• Refreshments including coffee, soft drinks, and fruit.

About the company

HelloTech is HelloFresh’s global technology backbone with more than 1000 people, building digital products that power an end-to-end food experience.