[US DC] Manager, Production Technology

About the job

Manager, Production Technology Location: Phoenix, AZ The Role: The Manager, Production Technology oversees the technical support function for software used by Operations, supply chain, and site teams. This role is responsible for resolving critical issues, vendor bug escalations, and driving continuous improvement. You will... - Manage Jira Support ticketing across the fulfillment network, including intake, classification, prioritization, and triage, while maintaining live dashboards to monitor key support metrics and provide leadership with real-time visibility. - Analyze support and operational data to identify trends, uncover root causes, and recommend process improvements that strengthen…