[HELLOCONNECT] Customer Care Specialist (Non-Voice)

The role

You will build customer loyalty and value through effective account management. You will handle customer communication via email and provide solutions to take care of customers.

What you will do

• Create happy customers.
• Provide outstanding service to help customers stay longer.
• Build customer loyalty and value through effective account management.
• Make recommendations that make sense for customers.
• Meet the Customer Care team's KPIs and targets.
• Handle customer communication via email answering 15-20 emails per hour.

Required qualifications

• Amenable to help with the seasonal ramp (30-60 days)
• No attendance issues
• Willing to work overtime to help with the volume
• Excellent English communication skills both written and verbal
• Attention to detail, speed and accuracy
• Helpful & empathetic
• Customer service experience is essential, ideally a 2-year minimum

Nice to have

• Experience with Zendesk and Shopify is a plus

Benefits

• Annual learning & development budget
• Access to the 360 Learning platform
• Growth Opportunities
• Dynamic Environment
• Work-Life Balance

Before you apply

• Send in your application, along with your salary expectations and preferred start date.

About the company

HelloConnect is a rapidly growing global Business Process Outsourcing company with a diverse community spanning across multiple continents and cultures.