Senior Manager, Client Success

The role

The Senior Manager, Client Success leads strategic accounts for Fortune 500 clients. This role manages the client lifecycle including member adoption, account retention, and growth.

What you will do

• Lead strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients
• Build credibility and influence senior stakeholders at Fortune 500 companies
• Own all aspects of customer renewals, revenue retention, and growth
• Challenge assumptions and surface risks to drive better decisions
• Develop relationships with customers at the C-Suite level
• Contribute to product roadmap planning and identify ideal user experience
• Champion new product offerings with customers

Required qualifications

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
• 4+ years of enterprise customer success and/or account management experience
• Proven track record managing large, complex Fortune 500 employer clients
• Deep understanding of employer health care ecosystems and renewal cycles
• Ability to develop strategic customer strategies to support customer growth and retention
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• Strong team player
• Stellar written and verbal communication and presentation skills
• Highly organized
• Able to multitask
• Easily adaptable to change
• Entrepreneurial and self-sufficient

Nice to have

• Strong preference for candidates based in the U.S. East Coast

About the company

Hello Heart is an AI company focused on heart health that builds a platform to predict and prevent cardiac events. It serves hundreds of public and private employers and over 80% of large U.S. health plans.