Director, Client Strategy and Growth

The role

You will focus on client retention and growth by developing strategies to nurture relationships in an assigned book of business. You will collaborate with clients, consultants, and internal teams to drive awareness, interest, and expansion of the platform.

What you will do

• Build retention and expansion strategy for accounts with customer success, consultant relationships, and partnerships teams
• Develop relationships with key client decision-makers and influencers
• Responsible for overall revenue retention year over year to 95% or better
• Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
• Conduct thorough market and competitive analysis to identify opportunities and trends
• Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape
• Bring market feedback to the Hello Heart team to improve product/market fit

Required qualifications

• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
• Master of Business Administration (MBA) required
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry
• A demonstrated track record of account retention & expansion success
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success
• Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations
• Ability to travel (approximately 30~50%)

Nice to have

• Experience in growth-stage / start-up companies

About the company

Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events. The company is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.