Treatment Coordinator

Manhattan, NY. Posted a month ago

The role

The Care Coordinator manages the full patient journey from check-in to checkout. This person acts as a treatment educator, financial guide, and patient advocate to ensure patients understand and accept their care plans.

What you will do

Manage inbound and outbound patient communication via phone, text, and email
Advocate for patients and resolve issues in real time
Present treatment plans and guide patients through financial options
Own the patient pipeline and follow-through on unscheduled treatment
Manage the daily schedule to ensure the studio runs at full capacity
Partner with clinicians during huddles to align on patient priorities
Maintain a clean, compliant, and organized front-of-studio environment
Follow up with patients on outstanding treatment and open questions
Handle referrals and coordinate with other studios or providers

Required qualifications

1–2 years in a patient-facing, customer-facing, or client services role
Comfort with treatment plan presentation and financial conversations
Comfortable in G Suite (Gmail, Calendar, Drive)
Ability to sit and stand for extended periods
Ability to use a computer and phone systems for extended periods
Ability to move throughout the studio and assist patients
Occasional lifting or movement of office supplies up to 25 pounds
Ability to communicate effectively with patients and team members

Nice to have

Dental or insurance background
Experience with Ascend or similar practice management software

Benefits

Paid Time Off (PTO)
Medical, dental, and vision insurance
Dental Wellness Program
401(k) plan
Ongoing training, mentorship, and growth opportunities
Life & AD&D insurance
Disability coverage
Health advocacy resources
FSAs, HSAs, and pre-tax transit and parking benefits
Employee Assistance Program (EAP)

About the company

Tend does dentistry differently without compromising on excellence or ambition. They aim to foster a workplace where everyone feels seen, heard, and supported.