Plumbing Service Technician

The role

You will diagnose, troubleshoot, and repair residential plumbing systems and fixtures. You will educate homeowners and present repair and replacement options.

What you will do

• Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
• Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
• Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
• Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
• Perform repairs in compliance with all local plumbing codes and company quality standards.
• Complete accurate estimates, invoices, and service documentation using mobile technology.
• Maintain a clean, organized company vehicle and professional appearance.
• Participate in ongoing technical and sales training to continually improve your skills and income potential.
• Consistently achieve individual performance, customer satisfaction, and sales goals.

Required qualifications

• 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
• Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
• Strong customer service, communication, and relationship-building skills.
• Ability to identify additional service opportunities while maintaining a customer-first approach.
• Knowledge of local plumbing and mechanical codes.
• Comfortable using tablets and mobile software to complete estimates and service documentation.
• Valid driver's license with a clean driving record.
• Self-motivated, dependable, and able to work collaboratively with team members.
• Committed to delivering exceptional workmanship and an outstanding customer experience on every service call.
• Climbing ladders and navigating uneven surfaces.
• Regularly works in confined spaces and moves materials up to 50 pounds.
• Operates hand and power tools and vehicles.

Benefits

• Competitive base pay with commissions for high earning potential
• Company vehicle, tools, iPhone, iPad, and uniforms.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company paid life insurance
• Paid time off and holidays
• Company cookouts and team events

About the company

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana.