Lead Garage Door Technician

The role

The Garage Door Service Specialist serves as a technical expert for the garage door department. This person will establish quality standards, deliver technician training, and perform hands-on garage door service, repair, and installation.

What you will do

• Perform garage door inspections, repairs, maintenance, replacements, and installations
• Serve as the primary technical resource for complex field issues
• Evaluate customer needs and prepare accurate estimates
• Conduct ride-alongs, jobsite observations, and completed-work inspections
• Provide coaching and technical feedback to technicians
• Build and deliver ongoing training for new and existing technicians
• Develop training materials and competency checklists
• Create and improve standard operating procedures
• Coordinate with dispatch, management, warehouse, and office staff

Required qualifications

• 3–5 years of experience in residential garage door installation, service, or repair
• Strong knowledge of residential garage door systems, openers, springs, cables, tracks, controls, installation methods, troubleshooting, and safety practices
• Ability to teach technical concepts and provide constructive feedback
• Ability to build processes, manage multiple priorities, and maintain documentation
• Strong customer service, judgment, organization, and problem-solving skills
• Valid Ohio/ Kentucky /Indiana driver's license with a clean driving record
• Ability to climb ladders and navigate uneven surfaces
• Ability to work in confined spaces
• Ability to move materials up to 50 pounds
• Ability to operate hand and power tools and vehicles
• Ability to see, hear, and exchange accurate information

Nice to have

• Experience mentoring, coaching, or training technicians, or serving as a lead technician

Benefits

• Competitive pay and commission package
• Company vehicle and gas card
• Medical/Dental/Vision/Life Insurance/ Long & Short-Term Disability
• 401(K) with employer match
• Paid time off and holidays
• Ongoing professional development and training
• Gym Membership Reimbursement

About the company

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana.