Office Manager

The role

The Office Manager oversees day-to-day clinic operations and staff coordination. They manage scheduling, resource allocation, and customer service to ensure smooth clinic functioning.

What you will do

• Supervise daily operations and coordinate staff schedules
• Oversee in-clinic orientation and track progress
• Provide support for new team members
• Handle front desk activities including greeting visitors and managing phone communications
• Serve as initial escalation point for client and family inquiries
• Collaborate with centralized scheduling to optimize client and staff schedules
• Organize, schedule, and facilitate monthly team meetings
• Manage attendance and ensure accurate time recording
• Participate in onboarding and offboarding processes
• Perform additional duties as assigned

Required qualifications

• Bachelor’s degree in healthcare, business administration, or other business-related field
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic
• Knowledge of basic customer service principles and practices
• Thorough knowledge of computer systems, including previous experience using a client or medical database
• Excellent verbal and written communication skills
• Knowledge of medical terminology
• Familiarity with and/or the ability to learn, ABA terminology
• Ability to deliver high level of customer service
• Must be a team player and be able to communicate with individuals at all levels of the organization
• Strong organizational skills
• Demonstratable time management skills
• Ability to occasionally lift and transport items weighing up to 25 pounds

Nice to have

• Previous supervisory experience preferred in registration or clinic operations

Benefits

• Annual bonus plan
• Medical, dental, vision benefits
• 401k with match
• Short & long term disability
• PTO, Paid holidays, and paid family leave
• Paid employee referral program
• Opportunities for career advancement

Before you apply

• All offers of employment are contingent upon the successful completion of a comprehensive background check
• Background check includes Social Security and identity verification, reference checks, criminal history check, and fingerprint screening
• All new hires must complete E-Verify
• HHF does not provide immigration sponsorship for any roles at this time

About the company

Helping Hands Family (HHF) is a top-rated ABA provider dedicated to a supportive and inclusive culture. The company is Great Place to Work Certified™.