IT Support Specialist

The role

You will provide first line of defence technical support for employees in the UK or German office. You will manage the device and account lifecycle and ensure meeting rooms, endpoints, and SaaS tools function correctly.

What you will do

• Provide technical support to end-users via Slack, email, and in-person
• Troubleshoot hardware, software, identity, and connectivity issues across macOS, Windows, and iOS
• Own and triage tickets in Jira Service Management
• Manage the full user and device lifecycle including onboarding, offboarding, and MDM enrolment
• Maintain local video conferencing hardware, meeting rooms, and printers
• Provide hands-on support for company events and town halls
• Administer operations in Microsoft 365 and other SaaS tools
• Build and maintain documentation, runbooks, and self-service knowledge content
• Partner with IT Engineering to design long-term fixes and automations

Required qualifications

• 3+ years of experience in an IT support role
• Hands-on experience supporting macOS, Windows, and iOS
• Solid grasp of identity, endpoint, and SaaS troubleshooting
• Ability to prioritise and manage multiple competing tasks
• Strong communication skills

Nice to have

• Experience working with M365, more specifically Entra ID, Exchange and SharePoint
• Experience working with Mobile Device Management tools like Intune, Jamf and JumpCloud
• Experience with PowerShell or Python to automate workflows
• Hands-on experience with networking concepts like Zero Trust and VPN troubleshooting
• Experience working in a fast-growing startup or a high-paced, dynamic environment

Benefits

• Competitive compensation
• VSOP options
• Relocation support
• Social and education allowances
• Regular company events and all-hands

About the company

Helsing is a defence AI company with a mission to protect democracies. They aim to achieve technological leadership so open societies can continue to make sovereign decisions.