Clinic Manager - Mission-driven Primary Care

The role

The Clinic Manager leads daily clinic operations and people leadership across Twin Cities clinics. This role builds and develops medical assistant, clinical, and front-desk teams while using performance data to improve quality and patient experience.

What you will do

• Lead clinic teams through changes to workflows, technology, staffing and care models
• Oversee daily clinic operations, complex shift schedules, time-off requests and coverage
• Use dashboards and performance reports to set clinic goals and improve quality measures
• Build a high-performing, accountable team through expectations, huddles, recognition and feedback
• Recruit, onboard and develop Medical Assistants, clinical and front-desk colleagues
• Make sound decisions amid changing priorities and incomplete information
• Partner with Physicians, Nurse Practitioners, Operations, quality, value-based care, revenue cycle and People teams
• Communicate clearly with patients, families, colleagues and leaders
• Ensure clinic operations comply with applicable federal, state and local requirements and organizational policies

Required qualifications

• At least two years of experience overseeing day-to-day on-site operations
• Experience hiring, onboarding, coaching and developing teams
• Demonstrated success leading operational change and training teams on new clinical or administrative workflows
• Ability to use data and dashboards to set goals, track results and improve quality measures and patient outcomes
• Strong cross-functional partnership, problem-solving, communication and listening skills
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams)
• Ability to work in compliance with applicable laws and regulations
• Ability to respond appropriately to emergencies
• Ability to travel regularly among Twin Cities clinics
• Authorization to work in the United States

Nice to have

• Knowledge of value-based care and fee-for-service healthcare models
• Experience with project management
• Experience with learning and development in a clinical or nonclinical setting
• Ability to work independently and collaboratively

About the company

Herself Health provides primary care designed for women 65 and older. Their mission is to deliver exceptional, compassionate, and high value advanced primary care for the unique needs of maturing women.