Highmetric
Senior Business Analyst-ServiceNow Solutions
Netherlands. Posted 3 months ago
The role
The Senior Business Analyst captures customer business processes and desired outcomes. You will manage customer outcomes on complex level projects and lead implementations from a customer strategy standpoint.
What you will do
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business processes and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
- May perform additional duties as assigned
Required qualifications
- Strong knowledge of business process architecture for cloud-based platforms
- Strong written and verbal communication skills in the Dutch language
- Ability to assess and mitigate risk
- Strong leadership capabilities
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
- Bachelor’s Degree in Management Information Systems, Business, or Computer Science
- 5-10 years of related business experience
Nice to have
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundations
About the company
NewRocket is an Elite ServiceNow Partner that advises and supports clients in designing, implementing, and managing AI-enabled digital workflows. The company has completed over 3,000 projects across nine industry specializations.