Delivery Director – AI Foundry & Anthropic Business-Western US

The role

The Delivery Director manages delivery, operational excellence, and account growth for enterprise AI and Anthropic-focused services. This leader oversees an assigned portfolio, manages executive client relationships, and partners with sales and technical teams to ensure successful AI solution deployment.

What you will do

• Ensure high-quality, on-time, and on-budget delivery across the AI Foundry and Anthropic services portfolio.
• Develop trusted relationships with client executives and stakeholders.
• Oversee delivery of enterprise AI engagements including RAG, agentic AI, and ServiceNow integration.
• Serve as a senior escalation point for delivery, technical, and commercial issues.
• Drive compliance with delivery methodology, standards, and quality frameworks.
• Partner with Sales to ensure seamless transition from opportunity to implementation.
• Manage portfolio planning, project health, capacity, and financial performance.
• Coach, mentor, and develop Crew Members across various disciplines.
• Drive bookings and expansion within existing client accounts.
• Maintain personal utilization in alignment with expectations.

Required qualifications

• Bachelor’s degree and/or equivalent relevant work experience.
• 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field.
• 8–12 years of experience in program and project management, delivery leadership, or client engagement management.
• 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability.
• 5+ years of people-management experience, including coaching and developing technical, consulting, delivery, or cross-functional teams.
• 2+ years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment.
• Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.
• Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities.

Nice to have

• Experience delivering enterprise AI, generative AI, machine learning, data, cloud, workflow automation, ServiceNow, and digital-transformation programs.
• Experience supporting Claude, Anthropic, LLM, RAG, agentic AI, AI-platform, responsible-AI, or AI-governance initiatives.
• Experience in ServiceNow professional services, ServiceNow implementation, ServiceNow managed services, or related enterprise-platform delivery.
• Experience leading globally distributed delivery teams, including offshore or India-based delivery resources.
• Experience in a high-growth consulting, systems integration, technology partner, or professional-services organization.
• Agile certification
• Scrum certification
• PMP certification
• ServiceNow Strategic Portfolio Management (SPM) certification
• ServiceNow certifications relevant to the candidate’s area of expertise

About the company

NewRocket is an AI-first Elite ServiceNow Partner that activates real value on the Now Platform. They are an Anthropic partner/vendor helping enterprise clients design, deploy, and scale AI solutions powered by Claude.