Forward Deployed AI Engineer-Anthropic-Netherlands/Western Europe

The role

You will deploy, configure, and operationalize agentic AI workflows and AI-powered automations within client ServiceNow environments and enterprise ecosystems. You will translate business requirements into technical architectures and build enterprise AI applications using Claude and other LLM platforms.

What you will do

• Deploy, configure, and operationalize agentic AI workflows and AI assistants within client environments.
• Translate customer business requirements into technical architectures and production-ready AI solutions.
• Implement and integrate NewRocket Agent Packs and AI accelerators.
• Build enterprise AI applications using Claude and the Anthropic API.
• Apply prompt and context-engineering techniques.
• Design and implement AI workflows using structured outputs and tool use.
• Build retrieval-augmented generation (RAG) solutions.
• Build demos, prototypes, and proof-of-concept implementations.
• Develop secure integrations between ServiceNow, enterprise systems, and AI services.
• Develop and execute evaluation approaches for AI applications.

Required qualifications

• 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
• Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
• Experience building, deploying, or supporting AI/LLM-powered applications, RAG systems, or agentic workflows.
• Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
• Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with modern LLM application concepts including prompt engineering, RAG, tool use, and model evaluation.
• Understanding of responsible AI concepts including hallucination mitigation and secure AI deployment.
• Experience operating in customer-facing engineering, consulting, technical implementation, or professional-services roles.
• Strong problem-solving skills.
• Ability to manage ambiguity and prioritize effectively.
• Ability to travel approximately 25%.

Nice to have

• Hands-on experience with the Anthropic API, Claude models, Anthropic Console, or Claude Code.
• Completion of relevant Anthropic Academy learning or partner enablement.
• Experience applying Claude capabilities such as long-context processing and tool use.
• Familiarity with Model Context Protocol (MCP) concepts.
• Experience with ServiceNow development, configuration, or workflow automation.
• Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, or Now Assist.
• Understanding of ServiceNow data models including CMDB, ITSM, CSM, HRSD, or employee workflows.
• Experience building AI prototypes, RAG systems, or agent-based workflows.
• Experience integrating LLM APIs or AI services into enterprise applications.
• Experience with vector databases, embeddings, and retrieval strategies.

About the company

NewRocket's partnership with Anthropic gives our AI team access to leading-edge Claude technology. NewRocket is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies.