Forward Deployed AI Engineer-Anthropic-US East

The role

You will deploy, operationalize, and scale AI-powered workflow solutions for clients. You will work with Claude and other LLM platforms to build enterprise AI applications and integrations.

What you will do

• Deploy, configure, and operationalize agentic AI workflows and AI assistants within client ServiceNow environments.
• Translate customer business requirements into technical architectures and production-ready AI solutions.
• Build enterprise AI applications using Claude and the Anthropic API.
• Design and implement AI workflows using structured outputs, tool use, and multi-step orchestration.
• Build retrieval-augmented generation (RAG) solutions.
• Build demos, prototypes, and proof-of-concept implementations.
• Develop secure integrations between ServiceNow, enterprise systems, APIs, and data platforms.
• Develop and execute evaluation approaches for AI applications.
• Implement safeguards for sensitive data and responsible AI deployment.
• Contribute to the development of NewRocket's AI platforms and intellectual property.

Required qualifications

• 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
• Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
• Experience building, deploying, or supporting AI/LLM-powered applications, RAG systems, or agentic workflows.
• Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
• Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with modern LLM application concepts including prompt engineering, RAG, tool use, and model evaluation.
• Understanding of responsible AI concepts including hallucination mitigation and secure AI deployment.
• Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
• Ability to manage ambiguity, prioritize effectively, travel, and deliver high-quality solutions.

Nice to have

• Hands-on experience with the Anthropic API, Claude models, Anthropic Console, or Claude Code.
• Completion of relevant Anthropic Academy learning or partner enablement.
• Experience applying Claude capabilities such as long-context processing and tool use.
• Familiarity with Model Context Protocol (MCP) concepts.
• Experience with ServiceNow development, configuration, or workflow automation.
• Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, or AI Agents.
• Understanding of ServiceNow data models including CMDB, ITSM, CSM, HRSD, or employee workflows.
• Experience building AI prototypes, RAG systems, or agent-based workflows.
• Experience with vector databases, embeddings, and retrieval strategies.
• Familiarity with LLM orchestration frameworks such as LangChain, LangGraph, LlamaIndex, or Semantic Kernel.

About the company

NewRocket is an Anthropic partner that works to turn emerging AI capabilities into practical, scalable business solutions. The company is expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies.