Senior/Lead Forward Deployed AI Engineer-Anthropic-US West

The role

This person will deploy, operationalize, and scale AI-powered workflow solutions directly with customers. They will build enterprise AI applications using Claude and other LLM platforms to solve real-world business problems.

What you will do

• Deploy, configure, and operationalize agentic AI workflows and AI assistants within client ServiceNow environments.
• Translate customer business requirements into technical architectures and production-ready AI solutions.
• Implement and integrate NewRocket Agent Packs and AI accelerators into enterprise environments.
• Build enterprise AI applications and workflows using Claude and the Anthropic API.
• Apply prompt and context-engineering techniques.
• Design and implement AI workflows using structured outputs, tool use, and API integrations.
• Build retrieval-augmented generation (RAG) solutions.
• Build demos, prototypes, and proof-of-concept implementations.
• Develop secure integrations between ServiceNow, enterprise systems, APIs, and data platforms.
• Develop and execute practical evaluation approaches for AI applications.

Required qualifications

• 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
• Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
• Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
• Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
• Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model e
• Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
• Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
• Strong problem-solving skills.
• Ability to communicate complex technical concepts clearly to both technical and business stakeholders.
• Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.

Nice to have

• Hands-on experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, or Anthropic implementation guidance.
• Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.
• Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.
• Familiarity with Model Context Protocol (MCP) concepts and experience building or integrating secure tools and data connections for AI applications.
• Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.
• Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.
• Understanding of ServiceNow data models and enterprise workflow concepts.
• Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.
• Experience integrating LLM APIs or AI services into enterprise applications and business processes.
• Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.

About the company

NewRocket is an Anthropic partner/vendor expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies.