Senior/Lead Forward Deployed AI Engineer-Anthropic-UK

The role

This person will deploy, operationalize, and scale AI-powered workflow solutions directly with customers. They will build enterprise AI applications using Claude and other LLM platforms while contributing to NewRocket's AI platforms and intellectual property.

What you will do

• Deploy, configure, and operationalize agentic AI workflows and AI assistants within client ServiceNow environments.
• Translate customer business requirements into technical architectures and production-ready AI solutions.
• Implement and integrate NewRocket Agent Packs and AI accelerators into enterprise environments.
• Build enterprise AI applications and workflows using Claude and the Anthropic API.
• Design and implement AI workflows using structured outputs, tool use, and multi-step orchestration.
• Build retrieval-augmented generation (RAG) solutions.
• Build demos, prototypes, and proof-of-concept implementations.
• Develop secure integrations between ServiceNow, enterprise systems, APIs, and data platforms.
• Develop and execute practical evaluation approaches for AI applications.
• Contribute to the development of NewRocket's AI intellectual property and platforms.

Required qualifications

• 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
• Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
• Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
• Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
• Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with modern LLM application concepts, including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model e
• Understanding of responsible AI concepts, including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
• Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
• Strong problem-solving skills.
• Ability to communicate complex technical concepts clearly to both technical and business stakeholders.
• Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver high-quality solutions in fast-moving customer environments.

Nice to have

• Hands-on experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, or Anthropic implementation guidance.
• Completion of relevant Anthropic Academy learning, partner enablement, technical training, or equivalent hands-on experience deploying Claude-based solutions.
• Experience applying Claude capabilities such as long-context processing, tool use, structured outputs, document analysis, and enterprise knowledge workflows.
• Familiarity with Model Context Protocol (MCP) concepts and experience building or integrating secure tools and data connections for AI applications.
• Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.
• Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.
• Understanding of ServiceNow data models and enterprise workflow concepts.
• Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.
• Experience integrating LLM APIs or AI services into enterprise applications and business processes.
• Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.

About the company

NewRocket is an Anthropic partner/vendor expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies.