ServiceNow Lead Engineer - AI

The role

The Lead Engineer will lead, coach, and mentor Software Engineers while providing hands-on development and implementation of project professional services. You will design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.

What you will do

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements.
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules.
• Lead and contribute to application development including design, coding, debugging, testing, troubleshooting, and documenting systems.
• Write complete programming and perform testing and debugging of applications.
• Design custom or product-based solutions based on ServiceNow applications.
• Configure integrations between ServiceNow and other applications via REST/SOAP web services.
• Provide technical guidance and mentorship to Software Engineers.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of resulting maps, impact rules, and event management work.

Required qualifications

• 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in two or more capabilities, such as ITSM and ITOM.
• Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
• Hands-on experience implementing and optimizing Now Assist features.
• Strong hands-on ServiceNow development experience with the ability to provide technical guidance and mentorship to engineering teams.
• Experience with integration between ServiceNow and other systems/platforms using both MID Servers and cloud-to-cloud integrations.
• Experience working with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems.
• Experience with Data Extraction Technologies such as JDBC, ODBC, or ETL integrations.
• Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
• Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and server-side/client-side scripting.
• Ability to review technical solutions and code to ensure quality, scalability, and alignment with development standards.
• Ability to guide engineering teams through complex technical challenges and support successful project delivery.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.

Nice to have

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

• Official ServiceNow training
• Opportunity to achieve multiple certifications

Before you apply

• Must be willing and able to continue education within the ServiceNow platform and beyond.
• Expected to complete ServiceNow competency Certifications as well as Module Accreditations.

About the company

NewRocket is an AI-first Elite ServiceNow Partner that activates real value on the Now Platform. They are one of the largest pure-play ServiceNow partners, focused on helping organizations adopt AI.