Forward Deployed Engineer Service Portal and AI Engineering

The role

You will architect and build responsive Service Portal and AIUX framework experiences. You will also design and build AI applications and agentic workflows using LLM platforms and enterprise APIs.

What you will do

• Architect and build responsive, accessible Service Portal and AIUX framework experiences.
• Translate high-fidelity designs into polished interfaces.
• Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
• Design and build AI applications and agentic workflows using Claude or comparable LLM platforms.
• Implement retrieval, tool calling, structured outputs, and human review.
• Build and integrate frontend experiences, backend services, and enterprise systems.
• Design for reliable operation through testing, evaluation, observability, and failure handling.
• Own technical delivery through deployment, troubleshooting, documentation, and operational handoff.
• Evaluate AI quality, security, latency, and cost.
• Contribute reusable components and delivery patterns, review code, and mentor engineers.

Required qualifications

• Five or more years of software engineering experience.
• Substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.
• Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
• Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.
• Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.
• Full-stack engineering capability extending beyond ServiceNow, including backend services, APIs, and cloud deployment.
• Hands-on experience designing and building LLM-powered applications or agentic workflows.
• Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
• Ability to protect enterprise data, enforce user and system permissions, and troubleshoot model and integration behavior.
• Strong design judgment and attention to accessibility, performance, and maintainability.
• Clear communication with business and technical stakeholders.
• CCA-F certification, or readiness and commitment to earn it shortly after joining.

Nice to have

• Production delivery of customer-facing AI applications and agentic workflows.
• Claude, Anthropic APIs, MCP, and AI-assisted development tools.
• Python, modern frontend frameworks, automated testing, and CI/CD.
• Now Assist, ServiceNow AI Agents, and enterprise search.
• ServiceNow CSA or CAD certifications, or equivalent demonstrated expertise.

About the company

NewRocket is an equal opportunity workplace and affirmative action employer committed to a diverse and inclusive workplace.