ServiceNow Solution Architect - FSO, CSM

The role

You will lead the delivery of Financial Services Operations solutions for large insurance and financial services client programs. You will architect FSO solutions, lead customer workshops, and mentor a team of Software Engineers.

What you will do

• Serve as the primary technical point of contact for FSO programs.
• Facilitate customer workshops to capture and define requirements.
• Define FSO solutions aligned with business problems and ServiceNow best practices.
• Provide engineers with architectural blueprints and requirements for FSO and CSM implementations.
• Write and estimate Stories, monitor engineers' work, and ensure quality and delivery.
• Lead, coach, and mentor a team of Software Engineers.
• Partner with Project Managers to manage scope creep and resolve technical issues.
• Conduct demos, deliver documentation, and facilitate knowledge transfer.
• Draft and publish technical and process documentation.
• Demonstrate effective use of AI tools to improve productivity and work outcomes.

Required qualifications

• 8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company.
• 3+ years of ServiceNow platform experience with a deep understanding of its architecture.
• Proven hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions.
• Experience in the insurance industry with an understanding of core processes such as policy servicing and claims.
• Experience with CSM, including a fundamental understanding of the CSM data model.
• Strong ServiceNow scripting skills.
• Working knowledge of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Proven ability to lead the development and delivery of ServiceNow solutions in client environments.
• Experience with Agile/Scrum methodology.
• Strong problem-solving skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• ServiceNow Certified System Administrator (CSA)

Nice to have

• FSO or CSM preferred for CIS certification
• ITIL Foundation
• ServiceNow Micro-certifications
• Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents

Benefits

• Official ServiceNow training to achieve multiple certifications

Before you apply

• Must be willing and able to continue education within the ServiceNow platform and beyond.
• Expected to complete ServiceNow competency certifications and module accreditations.

About the company

NewRocket is a global, full-service Elite ServiceNow and Anthropic partner. They help enterprises solve business problems using the ServiceNow AI Platform.