Highmetric
ServiceNow Solution Architect - TSM/OMT
India - Remote. Posted 22 days ago
The role
You will develop customer applications for Work Order management, scheduling and dispatch. You will collaborate with stakeholders and interact with technical SMEs to support service map and event work.
What you will do
- Develop customer applications for Work Order management, scheduling and dispatch
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
- Enhance ServiceNow event rules to ensure proper CMDB binding
- Interact with technical SMEs to get necessary environment information
- Install, configure, and integrate software products from ServiceNow TSM/OMT
- Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Configure, manage and maintain MID servers
- Work with and migrate patterns between Environments for Service Mapping
- Configure Identification Rules for Service Mapping
- Perform Discovery of multi-tier services including advance pattern configuration
Required qualifications
- Experience with TSM/OMT in ServiceNow
- Ability to communicate and implement TSM/OMT solutions
- Ability to develop interfaces for each user audience depending on custom application models or Service Portals
- Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs via REST
- Service-oriented and distributed application architecture in the enterprise
- Understand Credential less and Credential based Discovery
- Focus on discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
- Ability to prevent duplicate CIs with CI identifiers
- Knowledge and ability to configure, manage and maintain MID servers
- Proficient in working with command line console for Service Mapping
- Ability to work with and migrate patterns between Environments for Service Mapping
- Proficient in configuring Identification Rules for Service Mapping
About the company
NewRocket is an AI-first Elite ServiceNow Partner. It is a global team of ServiceNow professionals that helps customers run and grow their ServiceNow environments.