Senior/Lead Forward Deployed AI Engineer/Architect-Copilot/Azure

The role

This person will deploy, operationalize, and scale AI-powered workflow solutions for customers. They will work with Claude and other AI technologies to implement agentic workflows, intelligent automations, and integrations within ServiceNow and enterprise ecosystems.

What you will do

• Deploy, configure, and operationalize agentic AI workflows and AI assistants within client ServiceNow environments.
• Translate customer business requirements into technical architectures and production-ready AI solutions.
• Implement and integrate NewRocket Agent Packs and AI accelerators.
• Build enterprise AI applications using Claude and the Anthropic API.
• Apply prompt and context-engineering techniques.
• Design and implement AI workflows using structured outputs, tool use, and API integrations.
• Build retrieval-augmented generation (RAG) solutions.
• Build demos, prototypes, and proof-of-concept implementations.
• Develop secure integrations between ServiceNow, enterprise systems, APIs, and data platforms.
• Develop and execute evaluation approaches for AI applications.

Required qualifications

• 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
• Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
• Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
• Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
• Experience with Power Automate and Power BI.
• Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
• Familiarity with modern LLM application concepts including prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model ev
• Understanding of responsible AI concepts including hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
• Experience operating in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
• Strong problem-solving skills.
• Ability to manage ambiguity and prioritize effectively.
• Ability to travel to clients as needed.

Nice to have

• Familiarity with Model Context Protocol (MCP) concepts.
• ServiceNow Experience — Strong Plus.
• Experience with ServiceNow development, configuration, workflow automation, or enterprise platform implementation.
• Familiarity with ServiceNow scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, and platform development patterns.
• Understanding of ServiceNow data models and enterprise workflow concepts.
• Experience building AI prototypes, RAG systems, semantic search capabilities, AI assistants, or agent-based workflows.
• Experience integrating LLM APIs or AI services into enterprise applications and business processes.
• Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge-grounding patterns.
• Familiarity with LLM orchestration and application frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, or comparable tools.
• Experience with AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.

About the company

NewRocket is an Anthropic partner/vendor expanding its capability to design and deliver enterprise solutions using Claude and other leading AI technologies.