ServiceNow Practice Leader- India

The role

The Practice Leader oversees a global team of Delivery practitioners and acts as the General Manager with P&L accountability. This person will grow the global business portfolio, drive new business, and execute delivery service strategies.

What you will do

• Lead and grow the practice area globally regarding revenue, profitability, utilization, and retention
• Develop monthly plans and weekly forecasts for staffing demand and revenue
• Collaborate with Talent Attraction on new hire strategy and recruitment
• Partner with Talent Enablement to develop learning and onboarding plans
• Provide coaching and mentoring for team members
• Own the practice ServiceNow certification strategy
• Engage with ServiceNow Partner Enablement to drive engagement and priorities
• Provide sales support to scope, estimate, propose, and execute SoWs
• Approve and sign statements of work (SOWs) for the practice
• Assess and mitigate risk on delivery engagements

Required qualifications

• Bachelor's degree
• 14+ years of experience in Professional Services or Consulting
• 10+ years of experience in Delivery Management
• 8+ years experience with people management
• Billable Utilization management experience
• Proven P&L capabilities and experience
• Demonstrated leadership capabilities
• Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
• Ability to assess and mitigate risk
• Strong strategic thinking and problem-solving skills
• Strong written and verbal communication skills
• Strong coaching and mentoring skills

About the company

NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale using the Now Platform. They are one of the largest pure-play ServiceNow partners.