Director of AI and Enterprise Architecture

The role

You will serve as a technical leader on client engagements to build and deploy agentic AI within complex enterprise environments. You will map client system landscapes, design integration approaches, and guide engineers to move workflows from pilot to production.

What you will do

• Lead engagements technically as the senior technical leader.
• Map the client's system landscape including ServiceNow, SAP, Oracle, Salesforce, and Workday.
• Translate business processes into agent-ready requirements.
• Design how agents connect to systems of record via APIs, integration platforms, and data access patterns.
• Navigate client environments, change management, and release processes to move workflows into production.
• Design identity and access models for agents and win sign-off from security and risk teams.
• Advise senior client stakeholders including CIOs and CTOs.
• Turn engagement learnings into reusable blueprints and integration playbooks.

Required qualifications

• 7 to 10 years of experience in enterprise architecture, solution architecture or technical leadership roles within large, complex enterprise software environments.
• Deep hands-on knowledge of at least two major enterprise platforms, such as ServiceNow, SAP (S/4HANA, BTP), Oracle (Fusion, E-Business Suite, OCI), Salesforce or Workday.
• Strong grounding in enterprise integration: REST and SOAP APIs, middleware and iPaaS, event-driven architecture, and master data management.
• Practical experience with AI or automation in production, such as LLM-based applications, agentic workflows, RPA or intelligent automation.
• Proven track record moving enterprise systems from design to production, including environment management, SDLC and change control, testing, monitoring and operational support.
• Solid understanding of enterprise security and governance: identity and access management, SSO and OAuth, role-based access, audit, and regulatory requirements such as SOX, GDPR or HIPAA.
• Client-facing consulting experience, such as at a Big Four firm, Accenture or another global systems integrator or enterprise software vendor's professional services team.
• Experience serving as technical lead for engineering teams on delivery engagements.
• Bachelor's degree in computer science, engineering, information systems or a related field, or equivalent experience.
• Must live in the Western United States, in the Mountain or Pacific time zone.
• Must be willing to travel up to 75% to client sites.

Nice to have

• Enterprise architecture frameworks such as TOGAF, or platform certifications (ServiceNow Certified Technical Architect, SAP or Oracle architect certifications).
• Familiarity with agent frameworks and protocols, including Model Context Protocol (MCP), tool use and function calling, retrieval-augmented generation and agent evaluation methods.
• Experience with cloud platforms (AWS, Azure, GCP) and modern data platforms (Snowflake, Databricks).
• Experience working alongside forward deployed engineering teams, or in a similar embedded delivery model.
• Experience in regulated industries such as financial services, healthcare, public sector or manufacturing.
• Public thought leadership: talks, writing or published reference architectures on enterprise AI.

About the company

NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. They work with public and private sector organizations to simplify processes and turn the promise of AI into measurable business outcomes.