ServiceNow Senior Software Engineer - CSM + Service Portal

The role

The Senior Software Engineer will lead, coach, and mentor a team of Software Engineers. You will implement and develop customizations for large-scale professional services projects using CSM and Service Portal.

What you will do

• Interface with end-users, IT teams and key stakeholders to gather systems requirements for CSM & Service Portal
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of maps, impact rules and event management work
• Promote update sets and data across applicable SN environments
• Remediate production incidents related to this scope

Required qualifications

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. CSM, Service Portal)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Nice to have

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

• Official ServiceNow training
• Opportunity to achieve multiple certifications

Before you apply

• Must be willing and able to continue education within the ServiceNow platform and beyond
• Expected to complete ServiceNow competency Certifications as well as Module Accreditations

About the company

NewRocket is an AI-first Elite ServiceNow Partner. They are one of the largest pure-play ServiceNow partners, focused on helping organizations adopt AI and navigate change.