Keyholder, Charleston

The role

The Keyholder will lead the retail team and coach associates to provide a shopping experience for customers. This role supports daily store operations including inventory management and reporting.

What you will do

• Promote an engaging and positive work environment
• Ensure sales associates provide customer service to drive sales
• Process customer transactions using technology in compliance with policies
• Assist in ensuring visual merchandising standards are maintained
• Resolve customer service related issues
• Assist in maintaining daily operations of opening and closing the store
• Assist in maintaining stockroom organization and processing shipments
• Assist Store Manager and Assistant Store Manager in all retail store operations
• Assume all managerial operational functions if business needs outweigh specific job functions

Required qualifications

• Retail management experience or service industry management experience background
• Passion for people development and customer experiences
• Self-motivated with exceptional communication and motivational attitude
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy
• Has lived experiences with people from different backgrounds and diverse teams

About the company

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel.