Leasing Specialist

The role

The Leasing Specialist leads property tours for prospective residents and delivers customer service. This role focuses on showcasing community features and managing prospect inquiries.

What you will do

• Greet prospective residents and conduct engaging property tours.
• Highlight community features, amenities, and benefits tailored to the prospects.
• Answer questions and address concerns during tours.
• Coordinate schedules with the Leasing Experience Coordinators to manage tour appointments.
• Provide timely responses to inquiries.
• Maintain cleanliness of community tour paths, amenities, and units.
• Gather prospective resident information and proactively engage and follow-up through phone call, text message, and email communication.
• Assist in creating a welcoming and professional environment within the community.

Required qualifications

• Strong interpersonal and communication skills.
• Ability to physically access all community areas.
• High school diploma or equivalent.
• Valid driver’s license for property operations and local travel.
• Ability to sit, stand, walk, and move throughout the property for extended periods of time.
• Frequent use of hands and fingers to operate office equipment.
• Ability to talk and hear both in person and over the phone.
• Ability to read, write, and communicate clearly in English.
• Occasional bending, stooping, kneeling, reaching, and lifting.
• Ability to lift and/or move up to 25 pounds.
• Ability to walk stairs and tour indoor and outdoor areas.
• Visual acuity sufficient for reviewing lease documents, computer screens, and property signage.

Nice to have

• Previous experience in leasing, customer service, hospitality, or sales
• Spanish-speaking ability

About the company

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt.