Resident Experience Manager

The role

The Resident Experience Manager supports leasing and resident satisfaction efforts to promote occupancy, retention, and revenue. This role involves executing daily leasing activities and renewal engagement while delivering customer service.

What you will do

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices.
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month.

Required qualifications

• Two or more years of property management experience required.
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel (if required).
• Frequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties.
• Ability to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas.
• Ability to climb stairs and navigate multi‑story buildings as required.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to operate standard office equipment including computers, phones, printers, and mobile devices.
• Visual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members.

Nice to have

• Previous experience in leasing, sales, customer service, or related field preferred

About the company

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. The firm's investment approach is centered around its in-house general contracting expertise.