Future Leasing Call Center Opportunities in Maitland, FL

The role

This role supports prospective and current residents through phone, chat, text, and email. You will handle inquiries, convert leads, and manage resident service requests within a centralized call center.

What you will do

• Respond promptly to inbound inquiries and provide clear, professional assistance
• Convert leads into scheduled property tours or virtual leasing experiences
• Conduct outbound follow-ups to support the leasing process
• Accurately enter and maintain prospect and resident information in CRM systems
• Support applicants through the leasing and application process
• Handle resident service inquiries and provide timely support or escalation
• Route calls and requests to the appropriate property or internal team
• Manage and respond to CRM queues
• Address escalated concerns professionally
• Support reputation management responses and customer experience initiatives

Required qualifications

• High school diploma or equivalent
• Strong communication skills, both verbal and written
• Customer-first mindset with the ability to remain calm, patient, and professional
• Strong attention to detail and accurate data entry skills
• Ability to multitask across multiple systems and communication channels
• Comfortable working in a fast-paced, high-volume, metrics-driven environment
• Strong problem-solving and de-escalation skills
• Ability to prioritize and manage competing requests effectively
• Weekend availability required, including Sundays

Nice to have

• Experience in call center, customer service, sales support, or property management
• CRM experience

Before you apply

• This is an ongoing hiring opportunity for multiple levels
• Candidates may be contacted as roles become available

About the company

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt.