Senior General Liability Claims Adjuster (Commercial Lines)

The role

This person will investigate, evaluate, and resolve general liability claims including premises, products, personal injury, and property damage. They will conduct coverage analysis, negotiate settlements, and manage litigated claims across multiple jurisdictions.

What you will do

• Investigate, evaluate, and resolve general liability claims across multiple jurisdictions
• Conduct thorough coverage analysis and apply relevant policy terms, conditions, and exclusions
• Interview claimants, witnesses, and insureds; secure statements and gather supporting documentation
• Partner with legal counsel, defense attorneys, and outside experts on litigated claims
• Set and maintain appropriate case reserves in accordance with company guidelines and state regulations
• Negotiate settlements directly with claimants, attorneys, and third-party representatives
• Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements
• Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities
• Maintain accurate, timely documentation in the claims management system
• Deliver exceptional customer service to claimants, insureds, and business partners

Required qualifications

• Minimum 7+ years of general liability/commercial lines claims adjusting experience
• Active adjuster licenses in multiple states (or ability to obtain reciprocal/designated home state licenses quickly)
• Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions
• Proven track record of managing complex and/or litigated claims to resolution
• Excellent negotiation, communication, and analytical skills
• Demonstrated commitment to providing excellent service
• Proficiency with claims management software and Microsoft Office Suite

Nice to have

• Bachelor's degree
• Designations such as AIC, CPCU, or SCLA
• Experience handling claims involving construction, retail, hospitality, or products liability exposures
• Experience working with third-party administrators (TPAs) or self-insured programs
• Bilingual candidates

Benefits

• Multiple medical plans to choose from
• 100% employer covered dental & vision plans for team members and their families
• 401(k)-retirement plan
• short & long-term disability
• employer-paid life insurance
• Flexible Spending Accounts (FSA) for health and dependent care
• Employee Assistance Program (EAP)
• Equity compensation
• Training and internal career growth opportunities
• Flexible Time Off
• 12 weeks of parental leave for primary and secondary caregivers
• Snacks and drinks available for onsite employees

About the company

Hippo uses technology and data to help customers stay ahead of problems and protect what matters most. It operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions.