Telemedicine Patient Advocate

The role

You will guide patients through their care journey by responding to inquiries via email, chat, and SMS. You will use various tools and workflows to resolve patient needs and ensure high-quality interactions.

What you will do

• Respond to patient inquiries via email, chat, and SMS using Zendesk
• Resolve common issues such as order tracking, medication refills, and lab scheduling
• Escalate complex cases and document updates clearly in the EMR
• Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
• Identify recurring trends and suggest process improvements
• Meet and exceed performance targets
• Contribute to peer learning, documentation, and team knowledge

Required qualifications

• Strong multitasking and time management skills
• Comfortable working in a fast-paced, ever-evolving environment
• Creative problem solver with a results-driven mindset
• Adaptable to new tools, systems, and workflows
• Able to work both independently and collaboratively

Nice to have

• Experience in healthcare, telehealth, or customer support

Benefits

• Remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Follow federal holidays
• Uncapped time off for exempt employees
• Budget for technology tools (laptop, monitor, and/or special software)
• Company-sponsored activities
• Waived membership fees for Hone products

About the company

Hone is an online medical clinic that uses scientific advancements to empower men and women to take control of their health. The company is a remote-first employer.