RN Clinical Navigator

The role

The RN Clinical Navigator supports doctors and patients with medical care. This role involves reviewing, triaging, and escalating physician and patient issues in collaboration with clinical, customer service, and operations teams.

What you will do

• Manage communications between patients and doctors and associated documentation
• Work with the clinical and operations team to ensure fast resolution to concerns
• Collaborate with the Customer Service team in troubleshooting patient requests
• Provide clinical feedback in response to patient inquiries involving medication, lab, and side effects
• Support physicians to ensure patient care issues are resolved in a timely manner
• Follow established protocols and processes
• Take on additional clinical projects or responsibilities when necessary

Required qualifications

• Licensed RN - must hold a compact state license or live in an eligible state
• Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
• Comfortable in a fast-paced, frequently changing environment
• Creative problem-solving skills with a results-driven mindset
• Can quickly learn new technology systems and communication tools
• Ability to work autonomously and collaboratively
• Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet, Slack)
• Effective and compassionate communicator (written and verbal)
• Must be a self-starter who looks for opportunities for improvement regularly

Nice to have

• 3+ year(s) experience working with physicians and/or patients in a healthcare setting, ideally in a telemedicine environment

Benefits

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Follow federal holidays
• Uncapped time off for exempt employees
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• Company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products

About the company

Hone is an online medical clinic that uses scientific advancements to empower men and women to take control of their health. The company is a remote-first employer.