Learning and Development Specialist

The role

You will own the care team training program end to end. This includes designing and running new hire training, building assessments, and using data to close performance gaps.

What you will do

• Own the care team training program end to end
• Set strategy and build and deliver new hire training with practice and assessments
• Track how each new hire is ramping
• Use quality audits, performance data, and manager feedback to find and close training gaps
• Keep training current as treatments, services, and workflows change
• Work with cross-functional teams and subject matter experts to keep content accurate
• Ensure training is ready to run when the business needs a class

Required qualifications

• Self-driven with a record of owning a program end to end
• Experience designing and running training for a high-volume support or care team
• Experience using performance or quality data to find gaps and measure training effectiveness
• Strong presentation, communication, and facilitation skills
• Proven ability to handle challenging situations with patience and professionalism
• Strong organization skills and the ability to manage multiple projects and deadlines
• Familiarity with learning management systems and training tools

Nice to have

• Experience in healthcare or telemedicine

Benefits

• Remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Federal holidays
• Uncapped time off for exempt employees
• Budget for technology tools (laptop, monitor, and/or special software)
• Company-sponsored activities to foster engagement
• Waived membership fees for Hone products

Before you apply

• Finalists complete a short case study and present it to our team
• Submit a resume and a cover letter highlighting relevant experience and interest

About the company

Hone is an online medical clinic that uses scientific advancements to empower men and women to take control of their health. The company is a remote-first employer.