Client Care Advisor / Home Care Consultant – Santa Rosa, CA

The role

You will help older adults and their families understand in-home care options and complete care consultations. You will coordinate service starts and maintain ongoing client relationships across Sonoma County.

What you will do

• Conduct high-quality consultations to guide families to decisions
• Lead successful service starts by aligning expectations and coordinating care setup
• Drive retention and growth through ongoing client engagement and reassessments
• Serve as a trusted advisor to families navigating care decisions
• Partner cross-functionally with scheduling, operations, and Care Pros
• Use data and systems to manage portfolio and maintain documentation
• Contribute to referral relationship growth and local market reputation

Required qualifications

• 1+ year of experience in a consultative, client-facing role
• Demonstrated ability to guide clients through decisions and drive measurable outcomes
• Strong relationship management skills
• Experience owning measurable client outcomes
• Experience leading structured conversations
• Ability to partner cross-functionally
• Comfort working within structured systems and tools such as CRM, Microsoft Office, or Salesforce
• Operational discipline including managing follow-up and maintaining accurate records
• Ability to spend ~75% of time in the field
• Reliable transportation
• Flexibility for occasional evenings/weekends

Nice to have

• Experience working with older adults and families
• Background in Healthcare Administration, Social Work, Gerontology, or a related field

About the company

Honor Technology’s mission is to change the way society cares for older adults. Honor’s portfolio includes its consumer care brand, Home Instead, Inc.