Senior Account Manager (Japanese/English)

The role

The Senior Account Manager will own and grow a portfolio of customers in Emerging Markets. You will develop and execute proactive retention and expansion strategies to drive customer lifetime value.

What you will do

• Manage the end-to-end commercial process for a portfolio of accounts.
• Identify, action, and mitigate churn risks.
• Identify, qualify, and close expansion opportunities.
• Cultivate and maintain relationships with senior stakeholders.
• Develop and execute detailed Account Plans for key customers.
• Maintain robust pipeline coverage and accurately forecast revenue targets.
• Coordinate internal resources and navigate external buying teams.
• Follow the prescribed sales process and participate in Revenue Management Framework initiatives.

Required qualifications

• Significant years of account management and sales experience in the SaaS technology industry.
• Proven record of consistent quota attainment across renewal and expansion revenue streams.
• Ability to manage a high-volume portfolio with transactions in the $50K - $100K expansion opportunity range.
• Success engaging with Director-level contacts and managing the complete deal cycle.
• Experience applying a professional sales methodology.
• Fully bilingual in English and Japanese.
• Accountability: holds self and others accountable to meet commitments.
• Commitment to Results: consistently achieves results.
• Influence: asserts own ideas and persuades others.
• Negotiation: successfully obtains commitment to a solution or idea.
• Perseverance: pursues everything with energy, drive, and a need to finish.
• Problem-Solving: uses an organized and logical approach to find solutions.

About the company

Hootsuite is a company that uses six guiding principles including Step Up, One Team, Customer Obsessed, Go Fast, Be Agile, Play to Win, and Neighbours & Allies.