Contract Operations Strategist

The role

The Contract Operations Strategist advises New Business and Customer & Expansion teams on contract execution and compliance. This role supports sales reps and managers with contract best practices and manages CRM data integrity.

What you will do

• Advise sales reps and managers on contract best practices.
• Support New Business and Customer & Expansion teams as a contract subject matter expert.
• Provide support to Customer Account Managers on contract renewals.
• Partner with teams to capture contractual requirements for complex deals.
• Monitor a working queue to resolve sales requests and meet service level agreements.
• Review contracts pre and post-sale for compliance with operational and financial audit requirements.
• Support Salesforce data integrity including account set-up, opportunity creation, and quoting.
• Partner with internal stakeholders to ensure Salesforce is enabled with required products.
• Perform other related duties as assigned.

Required qualifications

• 5-8 years experience, or equivalent combination of education and experience, in a Sales Operations role.
• Direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies relating to SaaS.
• Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
• Comprehensive knowledge of software sales processes from quote-to-cash.
• Experience in working within CRM and Financial systems.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Decision Making: Consistently chooses the best course of action to address business problems and/or opportunities.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems.

About the company

Hootsuite is a company guided by six principles including One Team and Customer Obsessed.