Manager, Operations Excellence (Learning and Development)

The role

You will lead the design and execution of learning and development initiatives to enable teams to deliver patient care. You will build a learning ecosystem by developing training programs, overseeing a Learning Management System, and creating standardized resources.

What you will do

• Develop and execute learning strategy in partnership with the Director of Operations Excellence
• Design onboarding and training programs for clinical, operational, and central teams
• Partner with subject matter experts to create training materials, job aids, videos, and eLearning content
• Serve as the primary administrator for the Learning Management System
• Build and maintain a centralized learning library
• Standardize training across the organization
• Measure training effectiveness through reporting, feedback, and performance metrics
• Support implementation of new technologies, workflows, and operational initiatives
• Develop scalable onboarding and training programs for new clinics and acquisitions
• Facilitate virtual and in-person training sessions

Required qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Education, Instructional Design, Organizational Development, or a related field
• 5+ years of experience in learning and development, healthcare operations, instructional design, or organizational development
• Experience developing training programs and managing a Learning Management System
• Strong instructional design, facilitation, project management, and communication skills
• Ability to build strong cross-functional partnerships and manage multiple priorities in a fast-paced environment

Nice to have

• Experience in healthcare operations or value-based care
• Experience supporting multi-site organizations
• Knowledge of adult learning principles, instructional design, and change management
• Experience with learning authoring tools (Articulate, Rise, Camtasia, Canva, or similar)

Benefits

• Paid holidays + PTO
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans

About the company

Hopscotch Primary Care is on a mission to transform healthcare in rural America. They provide high-quality primary care through a robust care model and comprehensive care teams.