Welcome Coordinator

The role

The Welcome Coordinator serves as the initial point of contact for patients. You will manage phone and electronic communication, reception, appointment scheduling, and front office operations.

What you will do

• Greet and check patients in and out
• Verify insurance and collect copays
• Maintain multiple schedules
• Verify and update patient information in the electronic health record
• Assist patients with forms and paperwork
• Schedule patients and conduct outreach to them
• Coordinate transportation for patients
• Prepare and process medical records
• Answer calls, take messages, and distribute communication across the care team via phone and electronic health record
• Other duties as assigned

Required qualifications

• 1-2 years minimum experience in a customer service and customer-facing role
• Previous clerical experience in a medical office setting
• A kind and positive attitude with passion for helping others
• Proficiency with computers
• Ability to be flexible in a fast-paced environment
• Strong interpersonal and communication skills, verbal and written
• Desire to improve patient access to care and providing a warm and caring clinic experience
• Proven reliability, organization, and dependability
• A team player, happy to do what it takes to support their team-mates
• Ability to travel within Western North Carolina, working across clinics
• US work authorization

About the company

Hopscotch Primary Care is on a mission to transform healthcare in rural America. They provide high-quality primary care through a robust care model and comprehensive care team.