Account Manager Pleno | Customer Success

The role

The professional will protect and expand Hotmart's customer base revenue through strategic negotiations for retention and expansion. This role involves acting as the main contact for clients to ensure satisfaction and success.

What you will do

• Act as the main point of contact for clients to develop and maintain relationships
• Influence clients to adopt tools and share best usage strategies
• Use data and analysis to drive sales
• Focus on client retention by monitoring portfolio health indicators
• Master information sources to resolve problems or forward requests internally
• Establish proximity with clients to offer proactive support
• Monitor client progress to identify challenges and opportunities
• Resolve client problems or complaints efficiently
• Collect client feedback to contribute to product and process improvements
• Maintain accurate records of all client interactions

Required qualifications

• Experience in client portfolio management via omnichannel channels
• Experience with Excel, spreadsheet management, and CRM
• Experience in presentations and training
• Experience in implementation, process creation, and playbooks
• Experience with Salesforce and Zendesk
• Availability for hybrid model (3x per week in person) in São Paulo or Belo Horizonte

Benefits

• Health and dental plan with national coverage, no cost for employee, coparticipation for spouse and dependents
• Meal/food voucher (Flash - Visa)
• Flexible benefit (Flash Multibenefícios - Visa) for food, meal, mobility, culture, health, and education
• Private pension
• Transport voucher
• Life insurance
• Wellhub
• Daycare allowance for children up to five years old
• Education budget for skill development
• Language learning incentive via online platform
• Baby On Board benefit for those preparing for motherhood or fatherhood
• Extended maternity leave (180 days)

About the company

Hotmart is a company where work transforms lives on a global scale.