Website Onboarding Specialist

The role

You will ensure a seamless onboarding process for service professionals to website offerings. You will conduct video calls, build and launch websites, and perform technical implementation tasks.

What you will do

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
• Optimize digital content for search engine visibility and accessibility
• Configure and test HCP platform integrations
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
• Manage a high-volume pipeline of cases to meet defined service level agreements (SLAs)
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live

Required qualifications

• 1+ year of experience in website design, along with experience in customer success, implementation, or account management
• Bachelor's degree or equivalent work experience
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
• Ability to work independently and as part of a team in a fast-paced environment
• Must have access to two monitors to perform duties effectively
• Exceptional attention to detail and organizational skills

Nice to have

• Ability to follow specific directions while adapting to changing business needs
• Experience using AI tools to increase quality and efficiency of work
• Thirst for personal development and a desire to learn and grow
• Strong problem-solving skills and the ability to understand customer needs
• Empathy for small business owners and the patience to translate their vision into a polished digital presence
• Resilience when receiving feedback and a track record of applying it to improve your craft

Benefits

• Paid holidays
• flexible, take-it-as-you-need-it paid time off

About the company

Housecall Pro helps home service professionals streamline every aspect of their business. The company supports more than 50,000 businesses with a team of over 2,000 teammates across the globe.