Account Manager (Remote - Mexico)

The role

You will manage relationships with high-value Pros to ensure success and growth. You will focus on supporting existing accounts, driving expansion, and selling add-on products for a portfolio of 100–130 Pros.

What you will do

• Establish, manage, and nurture long-term relationships with Pros
• Serve as the primary point of contact for your portfolio
• Support contract renewal efforts
• Identify and execute opportunities to grow accounts through upselling and cross-selling
• Provide ongoing support to ensure Pros have a successful experience
• Analyze account performance and product usage data
• Manage and maintain account-specific Standard Operating Procedures (SOPs)
• Conduct regular check-ins and business reviews
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams
• Meet and exceed Key Performance Indicators (KPIs) related to renewals and expansion

Required qualifications

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce)
• Strong consultative selling and negotiation skills
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100–130 accounts
• Experience contributing feedback to improve processes and workflows
• Advanced professional fluency in English

Nice to have

• Contractor or home services industry experience

Benefits

• Paid holidays
• Flexible, take-it-as-you-need-it paid time off

About the company

Founded in 2013, Housecall Pro helps home service professionals streamline every aspect of their business. The company supports more than 50,000 businesses with a global team of over 2,000 teammates.