SaaS Onboarding Specialist (Remote)

The role

You will coordinate and facilitate customer onboarding for service professionals. You will act as the primary point of contact to ensure early product adoption and value realization.

What you will do

• Own relationship during initial onboarding phase for new Pros
• Serve as the primary and dedicated resource for Pros during their early lifecycle
• Reinforce and resell the value of HCP to drive early product adoption
• Communicate client information, trends, and feedback across teams
• Partner cross-functionally to support Pro success and drive retention
• Develop, prepare, and nurture Pros for advocacy
• Identify opportunities for expansion and areas for improvement
• Manage details, timelines, and action to drive efficiency
• Improve Pros opportunities by leveraging qualitative and quantitative analysis
• Troubleshoot technical issues using deep product knowledge

Required qualifications

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 9am-6pm PST
• Advanced English proficiency

Nice to have

• Self-starter with motivation, drive, and ability to work in a fast paced environment
• Strong problem solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work
• A natural curiosity backed by action

Benefits

• Paid holidays
• Flexible, take-it-as-you-need-it scheduled time off

About the company

Founded in 2013, Housecall Pro helps home service professionals streamline every aspect of their business. The company supports more than 50,000 businesses with a global team of over 2,000 teammates.