Senior Product Designer

The role

You will lead design direction for key product initiatives focusing on enterprise and franchise partners. You will design scalable solutions, conduct user research, and collaborate with product and engineering teams to deliver AI-assisted experiences.

What you will do

• Design scalable solutions for enterprise and franchise customers
• Translate product strategy into wireframes, prototypes, and high-fidelity visuals
• Collaborate with product managers, engineers, and stakeholders
• Conduct and synthesize user research and usability testing
• Evaluate AI decisions to ensure customer value
• Design AI-assisted experiences including error states and feedback loops
• Refine design processes, tools, and team rituals
• Balance user needs with business goals
• Present design decisions to cross-functional partners and leadership
• Foster a culture of collaboration, feedback, and inclusivity

Required qualifications

• 6+ years of experience in product design, UX/UI design, or a related field
• Strong portfolio demonstrating experience designing complex digital products across platforms
• Proficiency with modern design and prototyping tools (i.e., Figma, Claude code, AI prototyping tools)
• Experience working with and evolving design systems at scale
• Deep understanding of user-centered design, accessibility, and interaction design best practices
• Experience collaborating in agile product teams
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Experience designing for enterprise, B2B, or multi-location and franchise products
• Experience collaborating in agile product teams and working in AI-accelerated development cycles with larger engineering squads
• Bachelor’s degree in design, HCI, or a related field, or equivalent work experience

Nice to have

• Strong leadership and collaboration skills, with a growth mindset
• Excellent communication and storytelling ability to advocate for design
• High emotional intelligence and a passion for supporting others
• Ability to navigate ambiguity and balance strategic thinking with tactical execution
• Ability to build strong, cross-functional relationships across enterprise teams and domain squads
• Curiosity for how people think, behave, and interact with technology
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k)
• Paid holidays
• Flexible, take-it-as-you-need-it paid time off
• Equity
• Monthly tech reimbursements
• Employee assistance program
• Paid parental leave

About the company

Founded in 2013, Housecall Pro helps home service professionals streamline every aspect of their business. The company supports more than 50,000 businesses with a global team of over 2,000 teammates.